Jon Wilks' Expertise
Customer Service Leadership
Outstanding customer service needs outstanding leadership. My CSL (Customer Service Leadership) programme is rich in customer engagement, personal values & commitment, brand worth, collective vision and individual empowerment. If you'd like to create more customer loyalty, advocacy and referrals, then this workshop is ideal for you..
Organisational Leadership & Follower Needs
Based on rock solid research, the Organisational Leadership Programme explores the real characteristics of effective leaders and overlays this with research into follower needs and the imperatives for creating high performance teams. This is an interactive and practical workshop which provides a follow up toolkit for subsequent implementation.
Organisational Change
Leading and implementing organisational change is always an enormous challenge - and is something that effective leaders are doing every day. This workshop explores the means of influencing acceptance or rejection of change and looks to case studies to illustrate key concepts. Delegates pick up a variety of practical tools and and ideas for implementation in their own organisations.
Coaching & Mentoring
This full day course focuses on ensuring that you and your business leaders can effectively implement your corporate plans, deliver consistent performance and thrive on new opportunities for development. Models used include the well-established 'GROW', JWA-developed 'HOPE', psychometric profiling, values analysis and situational case study. We also throw in a fun session on body language and its implications.
Vision and Goal Setting
Sometimes referred to as 'The Master Skill', Jon leads delegates through a process for developing effective vision and goals - always grounded in desired outcomes that every stakeholder can embrace. Using inspirational case studies, fun interactive exercises and practical advice, your team will come away capable of developing challenging goals and vision to engage unity of purpose throughout the organisation.
If you would like to have a confidential discussion or arrange a briefing for any of my services, please click on the 'Contact Us' section and fill in your details. I'll be back to you within 24 hours.