News & Events
University of Northumbria look for the WOW factor!
The University of Northumbria has rightly achieved recognition for both its academic excellence and strategic management. Jon recently led a half day workshop for the Finance team focused on exploring customer engagement improvements and establishing goals and vision for the team that would harness their undoubted enthusiasm and commitment into a single unity of purpose. What a splendid day!
If you manage a university department and would like to explore some ideas for leading positive customer engagement, then give me a call!
Momentum for customer service leadership
Momentum Services, on-board customer service providers for Eurostar, have been working with Jon Wilks to develop a leadership programme designed to coach and mentor their on-board train managers. The programme has been created to give managers the leadership and customer engagement skills to ensure a relaxed and positively memorable experience for passengers, adding to the already thorough Eurostar service programme already in place. To be delivered over the next 10 months, the first stage of the programme has already been implemented to great effect.
Are you at the sharp end of managing customer service interface in a travel, catering or retail environment? Talk to Jon Wilks now for an insight into how his programme can work for you too.
Diaverum create new vision & values
Diaverum, the largest international provider of dialysis treatments, is working with Jon Wilks to further define their business vision and company values effectively for the 1,500 staff working in their clinics all around the world. Focusing on the elaboration of behaviours that sum up the Diaverum ‘touch’ the vision and values development is designed to both inspire and guide staff to high performance both clinically and commercially.
Struggling to define what it is that makes your business tick? Wondering how best to impress your values onto your staff as your company grows and staff numbers expand? Talk to Jon Wilks for some ideas and inspiration.