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Jon's Expertise

Lead. Change. Inspire

High Performance Leadership
 

  • Values, principles & ethics – the foundations

  • How & why to boost engagement

  • Goal setting imperatives

  • The power of positive language

Effective Change
 

  • Kotter’s 8 phase approach

  • The 3 levers of change

  • How to save £100,000

  • The rule of 19,60,21

Customer Service Excellence
 

  • The small stuff is the big stuff

  • TNT and WOW

  • The 3 Rings Model

  • Why ‘satisfaction guaranteed’ sucks

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